Effective Date: July 2025
Business Name: Opsurge ABN: 56 471 535 291
Owner: Nathan Fiddes
Email: nathan@opsurgeconsulting.com
Location: Melbourne, Australia

At Opsurge, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect
We may collect personal, business, and usage information, including:

• Name, phone number, and email address

• Business name, location, industry, and service requirements

• Information provided via lead forms, surveys, SMS, chat, or during onboarding

• Scheduling details (via Calendly or similar tools)

• IP address, browser/device type, and website usage analytics

• Uploaded media such as documents, images, or project files

How We Use Your Information
Your information may be used to:

• Communicate with you about enquiries, projects, or support

• Deliver, configure, and improve AI automation services

• Schedule and manage meetings, demos, or discovery calls

• Customise your automation systems to your business needs

• Send invoices, administrative updates, or service notices

• Maintain internal records and ensure service quality

• Comply with legal obligations where required

Third-Party Tools & Data Sharing
To provide our services, we may share information (only as required) with third-party platforms, including:

• OpenAI (for AI-generated responses)

• Zapier / Make (for workflow automation)

• Google Workspace (for communication and storage)

• Calendly (for scheduling)

• Typeform / Tally (for data collection)

• Airtable / Google Sheets (for project management)

We do not sell or rent personal information. Data is shared strictly to the extent required for service delivery or where disclosure is legally required.

Data Storage & Security

• We use secure, reputable platforms to store information.

• Data may be stored or processed in Australia or overseas (depending on third-party provider locations).

• While we take commercially reasonable steps to protect your information, no method of storage or transmission is completely secure. Clients remain responsible for securing their own systems and accounts.

Your Rights
Under the Privacy Act 1988 and applicable laws, you have the right to:

• Request access to personal information we hold about you

• Request correction of any inaccuracies

• Request deletion of your personal information (subject to record-keeping obligations)

• Request we limit processing of your information

• Opt out of marketing communications at any time

Requests can be made by emailing nathan@opsurgeconsulting.com. We will respond within a reasonable timeframe (generally 30 days).

Cookies & Tracking
Our website may use cookies, pixels, or analytics tools to improve user experience and monitor usage. You can adjust your browser settings to refuse or limit cookies, though this may affect site functionality.

International Data Transfers
Some third-party service providers may store or process information outside Australia (e.g., the United States or EU). By using our services, you consent to such international transfers, acknowledging that overseas privacy protections may differ from Australian standards.

Updates to This Policy
This Privacy Policy may be updated periodically. Updates will be published on our website, and continued use of our services indicates acceptance of the updated terms.

Contact Us
For privacy-related questions, complaints, or to exercise your rights, please contact:

nathan@opsurgeconsulting.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.